REPORTS TO:  CEO, with close collaboartion with Director of Operations

Job Overview  

The Field Manager provides leadership, oversight, and consistency across AMA’s field and maintenance operations. This position ensures field performance aligns with company standards, client expectations, and operational efficiency goals. Serving as the connective link between the office and the field (strategy and execution), the Field Manager tracks patterns in workload, performance, and execution to create visibility, consistency, and scalability across all properties.

Key Responsibilities

Field Leadership & Accountability

• Conduct regular site visits to assess maintenance performance, safety, and professionalism.
• Identify underperformance or training needs and collaborate with leadership to implement corrective actions.
• Maintain a strong field presence while remaining integrated with office operations.
• Provide final direction and authority for maintenance staff in the field. Override site-level decisions when necessary to protect quality, safety, or consistency.
• Coordinate field coverage during staff absences, vacancies, or periods of high demand.
• Support after-hours emergency response as needed to stabilize operations and ensure service continuity.

People Management & Development

• Lead hiring, onboarding, performance management, and development of maintenance staff in partnership with the Director of Operations.
• Identify skill gaps, training needs, and performance trends across the field team.
• Coach first, hold accountable second, using situational judgment.
• Manage performance issues directly and consistently.
• Reduce reliance on individual “heroes” by building capable, reliable teams.

Standards, Consistency & Visibility

• Ensure all field staff operate consistently across properties regardless of asset type.
• Enforce standard tools, systems, and communication methods, including FMX.
• Track patterns in workload distribution, preventative vs. reactive work, repeat issues, and response times.

Collaboration with Property Managers

• Partner with Property Managers as site-level reinforcers of field standards.
• Support PMs in aligning field execution with client expectations.
• Maintain clear boundaries: PMs manage client relationships; Field Manager manages field performance.

Vendor & Contractor Relations

• Maintain strong, proactive relationships with all subcontractors and service vendors.
• Partner with Property Managers to ensure vendor performance, scopes, timelines, and billing meet AMA standards.

Operational & Financial Efficiency

• Balance workload distribution across maintenance staff to ensure efficiency and fairness.
• Support project planning and execution for larger maintenance or capital projects as needed.
• Assist in evaluating vendor proposals and cost structures to maximize value and consistency.
• Identify opportunities to expand AMA’s in-house service capabilities.
• Collaborate with leadership during new acquisitions or account growth to assess capacity, recommend staffing adjustments, and identify which team members are best suited for new assignments.

Communication & Coordination

• Act as the primary liaison between the field and leadership teams.
• Provide regular updates on maintenance trends, staff performance, and resource allocation.
• Participate in leadership and PM meetings to align execution with strategy.

Qualifications

• Experience in facilities maintenance, property management, or field operations leadership.
• Strong understanding of mechanical, electrical, plumbing, and general building systems.
• Demonstrated confidence in problem-solving, including navigating unfamiliar situations.
• Willingness to take ownership, learn from outcomes, and continuously improve.
• Strong communication, organizational, and leadership presence.
• Ability to manage multiple priorities and respond quickly in fast-paced environments.
• Familiarity with work order management systems and preventive maintenance programs.

Success Metrics

• Maintenance operations feel organized, consistent, and managed.
• Leadership has visibility into field workload and performance not previously available.
• Consistent use of FMX and standardized communication across all sites.
• Balanced workload distribution and reduced burnout.
• Reduced escalations and repeat maintenance issues.
• Ability to take on additional properties without proportional staffing increases.

Background Requirements

• Valid Drivers License
• Favorable criminal background check
• Must pass drug screening
• Provide three (3) business references